At Pawpal, we are committed to delivering your pet essentials quickly, safely, and affordably. Please review our shipping policy below:
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery Estimates
Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days
Overnight Shipping: 1–2 business days (available in select locations)
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
Pawpal ships worldwide 🌍. Delivery times vary depending on destination and customs clearance.
International customers are responsible for any customs duties, taxes, or import fees.
Order Tracking
Once shipped, you will receive an email with a tracking number to monitor your package’s journey.
Shipping Restrictions
We do not ship to P.O. boxes in certain countries.
Some oversized items may not be available for international delivery.
Delays & Issues
While we do our best to ensure timely delivery, Pawpal is not responsible for delays caused by carriers, weather, or customs.
If your order is lost or arrives damaged, please contact us at support@pawpal.com within 7 days of delivery for assistance.
Contact Us
For questions regarding shipping, please reach out to our customer support team at support@pawpal.com.